Read our Reviews

It has been a pleasure working with Elizabeth. From the start, she made me feel comfortable asking questions, especially since I had little knowledge about forklifts but was responsible for finding one for our new location. Elizabeth is highly communicative, always responding promptly, and was incredibly persistent in assisting me throughout the search. She took the time to explain all the available options in detail. I highly recommend her for her professionalism and expertise.

It was one of the easiest transactions I've ever had with my company! Great customer service at every turn. We will continue to use them moving forward! Be sure to contact Stephanie and tell her McKenzie with Mini Melts USA sent you to her!!!

Didn't end up purchasing but Elizabeth was very helpful in getting me a quote very fast and was good about following up. I also appreciated how much they were willing to work with us on the freight over such a huge distance.

Great company to work with. Elizabeth was more that helpful and accommodating and even when a forklift sold she found another one for us. She even went the extra mile to help with the financial end of it. Thank you for all of your help and for the good, affordable products you offer.

I had an absolutely amazing experience with M&W, start to finish! Communication was impecable, extremely smooth process and transaction. Their attention to detail is impressive and very appreciated. I HIGHLY recommend M&W industrial equipment and would 100% use them again!

Elizabeth has been great to work with. When our forklift died last minute on us, she took the time to listen to our needs and make suggestions based on her inventory available, our needs and our price point. She was up front in explaining the process and lead times associated. It was a great experience and I will certainly go back to her for any future needs!

I did a lot of calling around before I found this company. I would have saved a lot of time had I known them. Great information about the market and what's available. Got a forklift that works well and fits our needs.

Great people with great work

MY REVIEW, IN THREE WORDS, HONESTY, INTEGRITY, PROFESSIONALISM THATS WHAT I GOT FROM START TO FINISH

This is an absolutely top-notch operation. The pricing was fantastic, the forklift was terrific and Jim was beyond helpful the entire way. They went above and beyond as far as service goes, and they stand behind their product 100%. I will not hesitate to do business with them again!

Jim at M&W was great to work with, bought 2 lifts now from them and have enjoyed both units and the transaction. Thanks

Told them what I was looking for in a used lift truck. They sent me several options to choose from and a few suggestions. I took there suggestion and very pleased with the lift truck. Jim, Josh and the delivery guy Dub were great to work with. You won't go wrong dealing with them.

Jim took great care of us and found the perfect lift for our food pantry thanks Jim!!

I cannot say enough about M & W. Working with Jim made it so easy to purchases my forklift. He answered all my questions and request. When I received the forklift it was everything they had said. If I could give 10 stars I would. Thank you for making it so easy.

Our lifts work great and we received them very quickly. Jim was a major help in getting us the exact equipment we needed under our budget.

This is a great company with exceptional service that I recommend to all . They go above and beyond the call of duty .

I would like to thank Jim Lyons on the great job he has done on finding my company the best used forklifts to meet our operational needs. Jim provides excellent customer service and answers all of my questions. He goes above and beyond to find the best fit!!!

Seamless experience start to finish! Wide selection of inventory! I was able to request videos and photos of the forklift before purchase due to being out of state. Delivery was easy and on time. Equipment arrived in great condition and was very well cared for. Would definitely do business again! Thanks again Michael!!

Awesome company to work with!!!! Doug the delivery driver is always nice and courteous and a pleasure to work with.

Needed to rent a fork lift to move in our new CNC Jay was able to help us choose the correct unit for our needs. They were on time for drop off and pickup and their trucker was extremely helpful in showing us how the unit works! Can’t not thank these guys enough for saving us money!

I bought a used Hyster from them in 2007. I did run into some issues with a leaking injection pump and cracked tires, but they sent me the parts at no charge. Still using the lift 12 years later without any issues.

They have a great selection of used, affordable forklift. I was able to order mine and received it within a week. I will continue to use M and W for my forklift needs.

M&W has a very old school, personal way of doing business. I'm a small company, that bought my forever forklift from them & they made a very good impression on me. They were easy to deal with, had fair pricing and a wide selection & helped me choose a truck to fit my needs. They thoughly went through my lift before delivery, including installing a brand new radiator, after I had made the deal. They deliver and have a 30 day warranty. The big dealers, didn't want to give me the time of day. Would recommend to anyone in the market for a quality used lift.

I worked with Jim and he gave us excellent service by learning about the specs we required, providing options to fit our budget and giving advice to ensure that we made a sound decision to buy a forklift that would give us the best value. The cost was competitive and we choose a great machine that was thoroughly serviced and arrived on time looking and performing like a new unit. We will definitely call this company first in the future for purchases of this type.

Our FL failed to start recently. We called our FLT who have done great work in the past. On this occasion, they were able to provide diagnostic expertise over the phone. Liz was extremely knowledgeable. She offered several possible solutions and our own tech was able to fix the problem based on Liz’s directions. No pick-up necessary and barely any downtime. Great service!

The team at M&W did a great job in the preparation and sale of a used CAT forklift that I recently purchased for our operation. After I inspected and tested the unit, they noted the few things that I requested attention on, and took corrected those items without extra charges. Upon delivery, I noticed that they did a considerable amount of additional repairs. Again at no additional charge. I inquired as to the details of all the extra effort they put into this unit and was kindly presented with a detailed report of all the things that they addressed. Shortly after delivery, we encountered a small issue. M&W quickly came out and corrected the issue that required the replacement of a subassembly of the transmission. They replaced that and corrected the issue, AGAIN AT NO ADDITIONAL CHARGE! I seriously feel that they truly went the extra mile in satisfying my needs as a new customer, and have gained my confidence that if ever I need assistance in the future, they will be there for me. To top it off, when all was said and done, M&W sent a small gift package to further prove their dedication to customer satisfaction. I would highly recommend M&W to my colleagues and fellow equipment managers in the industry. I tip my hat to Jennifer and Tony specifically for their support and friendly/honest business ethics.

Jeff Borowski. Equipment manager/Lead Technician, Erin Hills Golf Course LLC. Hartford, WI.

Called Jennifer regarding a forklift on their website for sale. Unfortunately, it was already sold but she remembered what we were looking for. She brought one in and called me immediately. Purchased the lift and has been extremely helpful thru the process. Highly recommend

Purchased a forklift a little over a year ago and discovered an issue that had been there the entire time but didn't really present itself until now. I was out of warranty but the team at M&W took the time to hear me out and were more than willing to work with me. Dan in service was great and completely understood my view and immediately went to bat for me. I was later contacted by Liz from the ops team and she teamed up with Dan and went to bat with him. Together they came up with and solidified a plan that is leaving me satisfied! Just because a piece of paper says something and is signed, doesn't mean you can't help your customers and that is exactly what the team at M&W did, they helped regardless! Thanks again Liz and Dan for going to bat for me! Glad to know there are still companies out there that really embrace the value of taking care of your customers.

If you want to purchase a forklift this is the place. When you purchase a forklift M & W will go through each forklift and repair or replace anything that needs to be fixed. Not like some companies that ship you the lift and YOU repair the problems. Communication is absolutely excellent. Always easy to call and get to the right person. On my case even the receptionist went so far to send me additional pictures and explained them to me. I am really pleased with every part of my buying experience and I love my lift

Great place to do business. Liz in the service department will stick right with you through when you're in a jam; hey Michael don't you think it is time to give that girl a raise?

Jennifer was very knowledgeable and great to work with when we bought our Toyota forklift! I'd recommend M & W Industrial to anyone looking to purchase a used forklift.

Excellent sales service! The representative Josh is very helpful throughout the sales process and patience about every of my questions. Professional company, cannot wait for the forklift to be delivered

Incredible service. Will absolutely use again. Jennifer was so helpful and made sure she was always available for all my questions. Would highly recommend to everyone!!

This company is fantastic, they sell a great product and stand behind it to make sure you are happy. The customer service was very helpful.

Our lifts work great and we received them very quickly. Jim was a major help in getting us the exact equipment we needed under our budget.

Very happy with the service and the inside sales employees. Easy to work with and will go back if the need arises.

I purchased my first forklift from them a little over a year ago and have been very pleased. I just bought my second forklift this past week. These are great people to work with. I would highly recommend them to anyone in need of a forklift.